Customer Service

Sollten Sie Informationen oder Hilfe benötigen, kontaktieren Sie uns bitte per E-Mail oder Telefon und wir helfen Ihnen gerne weiter.

Von Bestellung über Produktion bis hin zum Versand
    • Kurz Gefasst: Von Bestellung bis Lieferung vergehen ca. 30 Tage
    • Ganz egal welche Mengen benötigt werden, der Versand geht auf uns
    • Sollten unklarheiten aufkommen werden wir uns rechtzeitig bei dir melden
    • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
    • See the delivery FAQs for details on shipping methods, costs and delivery times

Shella accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.